Your rights, our policies
Yes. Go to Account Settings > Close Account to deactivate immediately. Submit a formal data deletion request via Email Support, and we'll remove personal identifiers within 30 days, though transaction records are retained for seven years per financial law.
Contact Live Chat or Email Support within 30 days of the transaction. Provide your account reference and payment method. We'll investigate with your bank (DANA, OVO, GoPay or QRIS partner) and typically resolve disputes within 5–7 business days.
Deposits are encrypted end-to-end using TLS 1.2 protocol. We never see or store your actual banking credentials—only a tokenized reference. Your bank handles the actual fund transfer outside our system.
No, if you notify us immediately. Enable two-factor authentication in Account Settings to prevent unauthorized logins. Report suspicious activity to Live Chat right away, and we'll secure your account and review transactions.
Eligibility depends on local law. Our terms require account holders to meet the minimum age in their jurisdiction. If we discover an underage account, it is suspended immediately and funds are refunded to the source payment method.
We retain detailed transaction logs for seven years to comply with Indonesian financial reporting requirements. After seven years, records are archived. You can request earlier deletion of your personal data, but transaction summaries may remain for regulatory compliance.
Yes, non-verified details like email or phone can be updated in Account Settings. Your legal name and ID cannot be changed after initial verification. Contact Email Support if you need to update verified identity information for a withdrawal.
