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Your privacy matters. Here's how we protect it.

When you open an account at direktur4d and deposit via DANA, OVO, GoPay or QRIS, your personal and financial data is safeguarded by encryption and access controls built…

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direktur4d Your privacy matters. Here's how we protect it.
REACH US ANYTIME

How to exercise your privacy rights

Live chat support Open your account settings and select 'Help'.
Email privacy requests Send a formal request to privacy@direktur4d.
Account privacy dashboard Log into direktur4d, navigate to Settings > Privacy & Data, and download your full…
SECURITY BY DESIGN

How we keep your privacy secure

Encryption on every deposit

All payments via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your wallet credentials and transaction history remain visible only to you and our payment processor, never to other players or internal staff without authorisation.

Session and cookie controls

direktur4d uses session cookies to keep you logged in safely. You can clear cookies anytime in your browser settings; we'll ask you to log in again. Tracking cookies are optional — disable them in your privacy preferences without losing account access.

Login verification for sensitive changes

If you request a password reset, email change, or withdrawal method update, we send a one-time code to your registered phone or email. Only you can approve these changes — no staff member can override your consent.

Data retention and safe deletion

We keep your account data for as long as your account is active, plus seven years after closure for regulatory compliance where local law permits. Request permanent deletion anytime; we remove personal data within 30 days except where law requires retention.

Third-party data sharing limits

We share your data only with licensed payment processors (DANA, OVO, GoPay, QRIS providers), fraud-detection partners, and government authorities where local law requires. We never sell your email, phone, or play history to marketers or affiliates.

Contact us to enforce your rights

Questions about how we handle your data? Email [email protected] or use live chat 09:00–23:00 Indonesia time daily. Our team explains your privacy options and processes your requests within the timeframe required by local law.

Privacy questions answered

Yes. Log into your account, open Settings > Privacy & Data, and click 'Download my data'. You'll receive a file with your registration details, transaction history, deposit records, and device login logs. Alternatively, email [email protected] with your account ID and we'll send the export within ten business days.

No. When you deposit, your payment credentials go directly to the payment processor — DANA, OVO, GoPay, or QRIS — and we store only a transaction receipt with the amount and timestamp. Your wallet password and full card details never reach our servers. We see only that a payment succeeded, not the underlying account credentials.

Personal data like your name, email and phone is deleted within 30 days of account closure, depending on local law. Transaction records and play history are retained for seven years to comply with regulatory requirements and resolve any withdrawal or dispute claims. After seven years, everything is permanently removed.

Yes. When you log in, navigate to Settings > Privacy & Data > Cookie preferences. You can disable non-essential tracking cookies; essential session cookies stay on so you remain logged in. No gameplay features are lost if you disable tracking. Cookie choices sync across all your devices automatically.

Only authorised support staff can view your data when you submit a help request or dispute. Access is logged and audited monthly. Your password, deposit records, and withdrawal requests are protected by role-based access — fraud agents see only flagged transactions, not your full history. Staff cannot access your account without a support ticket from you.

We'll notify you by email and SMS within 24 hours, explain what was compromised, and recommend immediate steps — password reset, payment method review, or account lock. If your DANA, OVO, GoPay or QRIS details were exposed, we'll coordinate with the payment processor. We also file a security report with relevant authorities where local law permits.

Yes. Open Settings > Privacy & Data > Delete Account and confirm your identity with a one-time code sent to your email or phone. Your personal data is removed within 30 days; transaction records stay for seven years for regulatory compliance where local law permits. You cannot undo permanent deletion — all your game history, balance, and preferences are gone.

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